Do I need to register to order from Whimsical Dragonfly?

No, you do not need to register.   We will need your contact information in order to ship your order to you.  Please make sure everything is current in your PayPal account.

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Why is my registration blocked?


If your registration is blocked, we apologize!  We get at least 5-10 spammers and robots a day (and the number is growing) attempting to register on our site.  Our registration is tied to StopForumSpam - a website that logs user names, email addresses, and IP addresses of spammers - which helps us block the bad folks.  But it's not always foolproof.  Please This e-mail address is being protected from spambots. You need JavaScript enabled to view it  with your name, desired username, and email address and we'll email you back - usually within 24 hours - with a username and password.

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Payment

At this time, we only accept PayPal.  Please make sure your contact information is current.

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Shipping

Each item (unless a custom order) is usually shipped out within a week of payment.  After they ship, our goodies almost always arrive at their destination in 2-5 days.  All items are shipped First Class via USPS.  **All international & overseas orders are shipped First Class and should arrive in 5-9 days.

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Exchanges and Returns

If for any reason you would like to exchange a product you have purchased, we would be more than happy to do that for you.  Just send us back your product within 21 days of the date we shipt it and we will send you a replacement of your choice.

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Customer Satisfaction

Here at Whimsical Dragonfly, we pride ourselves in having excellent customer service!  We strive to do our very best to make every customer happy and want all customers to be 100% satisfied with our products and their experience with us.

If you are not completely satisfied, please let us know and we will do everything we can to make it right.

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Product Guarantee

We pride ourselves on the quality of our products.  Each item is lovingly made by hand with great attention to detail.  However, if for any reason our products break or fail you in any way within 60 days of purchase, we will be more than happy to replace it for you or give you store credit equal to the amount of the product.  It is your choice.

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Environmentally Aware

We are striving to be more friendly to our environment to help preserve it for all future generations to enjoy.  To reduce waste, we have changed our packing.  Packaging of individual items purchased is now done with materials that can be reused or recycled.  We are very proud to offer this new, yet still cute, way of packing our hand-made goodies.

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Custom Orders

Custom orders are available.  I would love to make something special for you and your little one.  Let me know what you would like and I will work hard to make it for you.

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Safety Information

All our products are packaged with instructions and safety information.  Please read all warnings on the packaging.  Please watch your little ones around all products that have small parts to prevent choking.

Once an item is purchased, the buyer assumes all responsibility.  Check products regularly for signs of wear and discontinue use if broken.  We want all children using our products to be safe!

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Packaging

All of our goodies are nicely packaged and ready for gift giving.  All labels and packaging is done completely by hand by me.  All products have safety information included if it is needed.

All items purchased wholesale will be packaged with a label, instructions and safety information in clear polypropylene bags with a hang hole.  This packaging is very professional looking and ready for store display.

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Branding

We believe in and rely on word of mouth from happy, satisfied customers to promote our product.  Because of that, there is NO obvious branding on any of our items.